Frequently Asked Questions
How long will it take me to receive my order?
Orders for items that are NOT specified as pre order are shipped within 1-2 working days from the purchase date via Courier Post.
You will receive a Shipping Confirmation email upon shipment. Please allow up to 2-3 business days for the delivery once you have received this email. *Excludes Rural/International addresses.
What if I have purchased both pre ordered items and items that are in stock?
If you have purchased both; pre-ordered and in stock items (e.g. Custom Necklace, Lash Applicator and $ALTY lashes). In this case any items ordered that are in stock will be held and dispatched when the custom pieces arrive from the supplier (please see FAQ’s for CUSTOM PIECES).
To have your in-stock items shipped prior to the arrival of your CUSTOM piece, please select Discounted Double New Zealand Tracked Shipping as your shipping option.
Do you ship internationally?
International shipping is currently available to Australia, United States and the United Kingdom.
FALSE LASHES & OTHER PRODUCTS
Will my false lashes come with glue?
Currently lashes do not come with glue however we do have our very own Clear Drying Striplash Adhesive available!
How many times can I wear my Must Have Beauty NZ false lashes?
Each pair of false lashes can be worn anywhere between 5-10 times if they are cared for correctly. With each order customers will receive a care card which explains our recommendations when it comes to caring for your lashes.
Are your Lashes cruelty free?
Absolutely! We vetted many suppliers before going into the lash business ensuring that the synthetic hairs used for our 5D Faux Mink and 3D Faux Mink lashes as well as the Mink Haired (CANCELLED and $ALTY) lashes were completely cruelty free.
Are your Makeup Brushes cruelty free?
Again, absolutely! Our Face Beat Brush Sets are made from high quality man-made synthetic hairs.
If you have any further questions that were not answered above, please contact our Customer Service team via email email@example.com and we will respond as soon as possible.