FREQUENTLY ASKED QUESTIONS

SHIPPING

How long will it take me to receive my order?

Orders for items that are NOT specified as pre order are shipped within 1-2 working days from the purchase date via Courier Post.
You will receive a shipping confirmation email with parcel tracking details upon shipment, please allow up to 2-3 business days for delivery once you receive this email.
*excludes rural and International addresses.
What if I have purchased both pre ordered items and items that are in stock?
If you have purchased both pre ordered items and items that are in stock for example; a Custom Necklace and a pair of Lashes, the Lashes will be sent once the Custom Necklace arrives unless you have selected Discounted Double New Zealand Tracked Shipping (Items in stock sent before pre ordered items arrive) as your shipping option.
Do you ship internationally?
At this stage we ship to New Zealand, Australia, United States and the United Kingdom.

CUSTOM JEWELLERY/KEYRINGS

Once I place my order, how long will it take for me to receive my item/s?

As per our product description, it can take between 3-6 weeks for Custom Pieces to be manufactured once a pre order closes.

For example, if the product title says Pre Order closes on August 15th and you have ordered on August the 8th, the 3-6 week wait starts from August the 15th.

Each piece is handcrafted to perfection just for you overseas then shipping to us upon completion.

Eventually we are hoping to start manufacturing all Custom Pieces in our office for a faster turnaround!

I ordered the wrong item/there is a spelling error, can I change this?

Once an order is placed, we are unable to make any changes to the item, colour, length or text so please ensure before you place your order that everything is perfect.

 

FALSE LASHES & OTHER PRODUCTS

Will my false lashes come with glue?
Currently lashes do not come with glue however we do have our very own Clear Drying Striplash Adhesive available!
How many times can I wear my Must Have Beauty NZ false lashes?
Each pair of false lashes can be worn anywhere between 5-10 times if they are cared for correctly. With each order customers will receive a care card which explains our recommendations when it comes to caring for your lashes.
Are your Lashes cruelty free?
Absolutely! We vetted many suppliers before going into the lash business ensuring that the synthetic hairs used for our 5D Faux Mink and 3D Faux Mink lashes as well as the Mink hairs (CANCELLED and $ALTY) lashes were completely cruelty free.
Are your Makeup Brushes cruelty free?
Again, absolutely! Our Face Beat Brush Sets are made from high quality man-made synthetic hairs.
If you have any further questions that were not answered above, please contact our Customer Service team via email contact@musthavebeautynz.com and we will respond as soon as possible.